Complaints policy

August 2021

We would like you to be completely satisfied with our services and will promptly respond to any complaints that you may have. Should you have any complaints in connection with CIRCA5000 Services then please do not hesitate to notify us by email at: hi@circa5000.com. We will acknowledge your complaint promptly and arrange for the matter to be investigated in accordance with FCA Rules and report the results to you.

If your complaint is unresolved or not settled to your satisfaction within 8 weeks from the date you first made the complaint, you may refer it directly to the Financial Ombudsman Service by using the following contact details:

By post: Exchange Tower, Harbour Exchange, London, E14 9SR

By telephone: 0800 023 4 567

By email: complaint.info@financial-ombudsman.org.uk

By completing a website enquiry form at: https://help.financial-ombudsman.org.uk/help/enquiries

You can find out further information about the FOS on its website: www.financial-ombudsman.org.uk.